FAQ

Why shop at WeatherShack.com?

Since our company was founded in 1998, we've had the pleasure of serving tens of thousands of customers. We are a family owned company that places a huge emphasis on customer service. If you're looking for a great selection, great prices, and friendly, hometown service, you're at the right place!

The customer comments below are just a small sampling of the many we've received. In addition, please read the section at the bottom of this page titled "Why Shop with WeatherShack.com."

Do you include pricing information in packages, my order is a gift?

The packaging list that is included in the package does not show pricing. However, it does include both the purchaser and recipient names.

Do you offer engraving?

We do not offer engraving service at this time.

Do you offer gift wrapping?

We do not offer gift wrapping service at this time.

Do you offer printed catalogs?

We do not offer printed catalogs at this time. We do however work hard to keep our web site updated with current information.

Do you sell brand new products?

Unless clearly noted otherwise; we only sell brand new, factory-sealed products. This assures that any product you receive from us is new, factory-fresh merchandise. Every product is also covered by a manufacturer's warranty.

Do you sell outside of the U.S. and Canada?

At this time we are only authorized to sell within the United States, U.S. Territories, Canada, and to U.S. military personnel serving overseas (APO & FPO addresses). Please visit our International Orders page for more information.

Why do you not offer free shipping outside of the contiguous United States?

Canada, Alaska, Hawaii, and U.S. Territories, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico have significant shipping cost when shipped from the contiguous United States. We establish our product pricing at the lowest reasonable price possible. Because of this, we are unable to offer a free shipping method for areas outside of the contiguous United States.

Why Shop with WeatherShack.com?

100% Satisfaction Guarantee

We provide a 60-days money back guarantee on every product we sell. We want you to be completely happy with your purchas

Excellent Customer Care

Since our company began in 1998, customer care been our number one priority, We're also a member of the BBB.

We Specialize In Weather products

Our Staff's passion for weather stations and related equipment ensures that our customers receive useful and knowledgeable assistance.

Low Prices

Our prices are low, fair and competitive. if you find others selling for less, be sure to consider return policies and restocking fees, as well as making sure they're a legitimate dealer.

Low Prices - We Stock Over 95% of Our Inventory

This allows us to ship orders when promised and keeps our quality control very high. Many retailers use drop shipping extensively.

Free Shipping on Orders Over $50 In The Contiguous U.S

Expedited shipping options are also available during the checkout process.

Support Small Business

We are a small, yet well-established family-owned company located in Roanoke, VA. We strive to provide good jobs and benefits to our staff as well as be a supportive member of our community.

"At WeatherShack we Know and love weather stations and related products. We stock these products in our own warehouse and work with them every day.

Our staff's passion and hands-on products knowledge exceeds that of many retailers. We respectfully ask for your business and hope you'll give us the opportunity to serve you."

-The Staff at WeatherShack

  • After talking to sales people at various companies, I stumbled onto WeatherShack.com and called your sales number. The guy on the other end of the phone immediately gained my respect. He was knowledgeable about wireless weather stations without being arrogant... He questioned me with deft skill, seeking out what I needed, not what he could load me up with. He made sure at the end of the conversation that I had the weather station I needed and more importantly, that I understood what I needed and what I had just purchased... You guys are the barometer for which others in your industry should compare themselves.

  • "I just wanted to say a big THANK YOU to one of your customer service guys. I deeply appreciate the help I received, the very quick response and the fact you could easily have sold me a part I didn't need. We have gotten used to our weather station to let us know the temp outside. I really recommend these products and this company for the first class help and service. Thanks again for all the help and for being a company and employee with integrity.