At this time we are only authorized to sell within the United States, Canada, and to U.S. military personnel serving overseas (APO & FPO addresses). Also, many our products are manufactured for use in North America and utilize transmission frequencies that may not be authorized in other parts of the world. If you're looking for a dealer in your area, we suggest you contact the manufacturer directly and they'll be pleased to find someone who can help you. You may click HERE to view a list of manufacturers whose products we sell.
Important Information for our Canadian Customers
Please be advised that additional fees, such as; duty, taxes, or brokerage fees will be collected from the recipient when the package arrives. These additional charges are solely the responsibility of the customer/recipient. If for any reason (including defect) the item is returned for exchange, refund, or replacement, we will not reimburse or cover such charges.
If you choose to refuse a shipment or cancel an order while the package is en route, you are responsible for all associated return shipping costs and any related fees. The return charges will not be refunded unless the package was sent in error on our part. In addition, any shipping costs paid during checkout are not eligible for refund or credit.
All Canadian shipments may be assessed a combination of Goods & Service Tax, Provincial Sales Tax, and Duty (if applicable). The carrier will convert the value of your shipment to Canadian funds based on current exchange rates.
If your order is being shipped to someone other than yourself, we strongly suggest that you advise them that the order is coming to avoid surprises, refusals, etc. The recipient will be subject to collection of the associated fees.
Duty: This is the amount of duty that you will have to pay to the Canada Border Services Agency (CBSA). It is calculated based on the country of origin of the item, the value of the item and the nature of the item. If the item was made in the USA, there is no duty (per NAFTA). Otherwise, it is generally 6%.
Goods & Services Tax (GST): 5% may apply to goods entering into Canada depending on factors such as commodity, origin, values, tariff, and end use.
Provincial Sales Tax (PST): Provincial tax assessed on non-commercial shipments. In addition to individual agreements with specific Provinces, Canadian Customs is obligated to collect a harmonized sales tax on behalf of certain Atlantic Provinces (see HST below). Charges by Province are as follows: British Colombia (7% on the GST value), Manitoba (7% on the GST value), Ontario (8% on the GST value), Quebec (7.5% on the value of GST plus PST), and Saskatchewan (6% on the GST value).
Harmonized Sales Tax (HST): Applies to on non-commercial shipments destined for New Brunswick, Newfoundland and Nova Scotia. HST is 13% (8% for PST and 5% for GST).
If you have any additional questions about these fees and charges, please email us at firstname.lastname@example.org or call us during our hours of operation on our toll-free telephone number: 888-992-2270. Any of our staff members will be happy to assist you.